Conversational UX Designer

  • München, Germany

Conversational UX Designer

Job description

As a Conversational UX Designer at FINEWAY, you’ll be responsible for designing & continuously improving delightful conversations for our Semantic Conversational Service (“Travel Bot”). This includes:

  • Driving bot engagement via expanding on creative ideas, story telling & copy writing. All test- & KPI-driven, of course.
  • Writing carefully crafted & contextually rich conversation fragments for a defined range of personas & user journeys.
  • Working with UX designers & engineers to establish the tone of voice of our Semantic Conversational Service.
  • Adapting conversations to represent our corporate identity.


  • Background in advertising, marketing, editing or product design.
  • Experience in writing, editing, and proofreading copy.
  • Taking decisions based on data not gut feeling.
  • Passion for technology & chatbots, ideally experience with AI.
  • A quick mind, structured & pragmatic with a bias for action.
  • Comfortable working on teams with an experimental & agile mindset.
  • Proficiency in German & English, excellent communication skills.

What to expect

  • An exceptionally talented team, led by hard-boiled serial entrepreneurs & investors with decade long track records.
  • A fast-paced, challenging environment.
  • A huge opportunity ahead with a big, common goal in mind.
  • Open doors, flat hierarchies, flexibility & full transparency.
  • 100% responsibility for what you do & lot of room to grow.